IT Governance and Frameworks

Organizations implement IT governance frameworks to provide accountability and insight into IT investments, to adhere to regulatory demands, to ensure that IT goals align with those of the business, to validate performance is delivered and measured, to properly allocate IT resources, and to mitigate the various risks associated with IT expenditures. In short, IT governance addresses the leadership, organizational structures, and processes that ensure that the organization’s IT initiatives sustains and extends the organization’s strategies and objectives. There are several frameworks that IT executives can choose from. Our services are underpinned by world-class Service Management and Governance concepts and practices based on a range of industry standards, including the IT Infrastructure Library (ITIL), the global de facto best practice guidance for delivering business focused IT services, SOA and ISO20000.

Xcelligent partners with your organization to craft a customized approach to implementing ITIL standards. Our approach incorporates the context of your current business and IT plans, programs, and budgets. Our area of expertise is focused on building world-class processes that integrate IT and your business. Our ITIL practice takes a vendor neutral approach that focuses on how it ITIL presently is supported, how business leaders utilize ITIL to effect change, and how the IT organization can gain the business’ support that is necessary for an ITIL implementation to succeed.