Xcelligent works with your shared services organization to provide service catalogs as they implement BPM initiatives. A service catalog is a method to provide a centralized, unified catalog of business services across the enterprise through the intuitive, familiar interface of online commerce. The Service Catalog combines a familiar “buying” experience with advanced business features and automated workflows to help you support fulfillment of business services to the enterprise.

The Service Catalog is the ideal foundation for organizations demonstrating the value of each service to the enterprise; aligning the goals of each department with those of the business; planning and managing initiatives, vendors, cost, and demand; and enforcing best practice in service delivery.

This process can also improve efficiencies through increased automation, decreased manual coordination, and improved SLA management. In addition to gaining easier access to services, other benefits include:

• Ability to monitor services to ensure they meet SLAs
• Troubleshooting and root cause analysis
• Creating service scorecards
• Determining usage level for each services
• Applying cost analysis for each service
• Analyzing configuration management for each service
• Allowing change management practices to be applied at a service level
• Alignment of business strategies to departmental services