Technology Scorecards

How is the IT relationship with the business users? Is IT goals aligned with corporate strategies and objectives? Is IT focused on business drivers?

Internal IT departments face challenges as a result of changes in technology, rising levels of expectations from internal business users, the underlying responsibility to provide the highest level of customer experience, and from an increasing demand to provide improved efficiencies that maximize IT investments. A strategic IT plan will define how the organization operates today and define a roadmap for best practices going forward.

The Xcelligent strategic IT scorecard will provide clear direction as to the specific activities needed to align the IT organization with overall business goals. The scorecard will ensure that all IT related decisions are made with a solid understanding of the associated financial impact. The IT scorecard will define how the organization operates today and will create a roadmap for best practices going forward. The IT scorecard will also incorporate provisions for the interaction of IT with other departments to ensure that business needs are captured and incorporated into system modifications.

A key component of the planning effort will be to define the benchmarks for the expected level of performance from the IT department. Best practices, quality standards and reporting requirements are defined as key outcomes of the IT planning process.