In most organizations, process and project managers gauge the success of projects undertaken through standard industry metrics. However, corporate executives should not only consider standard process and project metrics in judging the success of a process, project or program. Most organizations need to use performance scorecards in order to assess and measure how a process or project success contributes to achievement of the organization’s overall goals. They should analyze how project or process execution is tied to strategy implementation and the obtainment of corporate objectives. Designing performance scorecards is an effective approach for aligning project and process execution to the achievement of overall corporate objectives.

In designing a project/process scorecard, corporate executives should evaluate the corporate objectives to be achieved by a project/program/process in terms of overall strategy and vision. With a project/process scorecard, managers should be able to determine the overall project/program/process success by applying multiple performance perspectives. In the process of scoreboard design, five to six categories of metrics are identified for multiple performance perspectives.

Before deciding what metrics to use for performance scorecard managers and corporate executives should be able to articulate the corporate objectives for the specific project/program/process to be initiated and delivered. Determining relevant and comprehensive performance metrics will help translate strategies into appropriate actions. For these metrics to achieve their purpose, they should be simple, measurable, and very straightforward.

Xcelligent can work with your organization to implement a scorecard process to measure your projects, programs and process initiatives. We will work with your team to translate corporate objectives into actionable metrics and scorecards. Our approach utilizes multiple perspectives including:

• Standard Project/Process Metrics
• Achieving Business Objectives
• Customer Satisfaction
• Financial Impact
• Organizational Knowledge Obtainment
• Resource/Team Management
• Time to Market
• Innovation
• Operational Excellence
• Environmental Impact